Haptik: Revolutionizing Customer Service with AI

Customer service is an integral part of any business, and with the advent of technology, it has become more important than ever. Haptik is a revolutionary customer service AI that is changing the way businesses interact with their customers. This article will provide an overview of Haptik and how it is changing the game in customer service using AI.

Haptik: An Overview of the Revolutionary Customer Service AI

It is a conversational AI platform that is designed to interact with customers and provide them with personalized support. It was founded in 2013 by Aakrit Vaish and Swapan Rajdev and has since become one of the leading AI-powered customer service platforms. It is a subsidiary of Reliance Industries Limited, one of India’s largest conglomerates.

The platform uses natural language processing and machine learning algorithms to provide personalized support to customers. It is available on multiple channels, including chat, voice, and email. can be integrated with other platforms like WhatsApp, Alexa, and Google Assistant, making it a versatile customer service tool.

How Haptik is Changing the Game in Customer Service using AI

Haptik’s AI-powered customer service is changing the game in several ways. Firstly, it provides businesses with a scalable customer service solution. Haptik can handle a large volume of customer queries, freeing up human agents to focus on more complex tasks.

Secondly, provides customers with a personalized support experience. Its AI algorithms analyze customer data to provide relevant and timely support. This ensures that customers receive the right support at the right time, leading to higher customer satisfaction levels.

Lastly, is a cost-effective customer service solution. It eliminates the need for businesses to hire and train human agents, saving them time and money. Haptik’s AI-powered customer service is available 24/7, ensuring that customers receive support whenever they need it.

In conclusion, revolutionizing customer service using AI. Its conversational AI platform provides businesses with a scalable, personalized, and cost-effective customer service solution. Haptik’s success has led to its acquisition by Reliance Industries Limited, further cementing its position as one of the leading AI-powered customer service platforms.